265bet Privacy Policy – Your Information, Our Responsibility

1 Introduction

265bet is one of Bangladesh's most trusted online betting and gaming platforms. We believe privacy is a fundamental right, and protecting that right is our responsibility. This Privacy Policy explains how 265bet collects, uses, stores, and safeguards your personal information.

This policy applies whenever you register with 265bet, use our platform, or contact us. Please read this page carefully, as it contains important information about your data. By using 265bet's services, you agree to this Privacy Policy.

2 What Information We Collect

265bet only collects information that is necessary to deliver our services and improve your experience. We never collect data we don't need.

We never store your full payment card number or bank password. All financial transactions are processed through encrypted payment gateways.

3 How We Use Your Information

265bet uses your information only for specific, legitimate purposes. We will never use your data for any other purpose without your consent.

• Account management: To ensure secure registration, login, and account protection.
• Identity verification (KYC): To verify age and identity, protecting minors from accessing the platform.
• Transaction processing: To ensure deposits and withdrawals are processed smoothly.
• Customer Support: To resolve your questions and issues.
• Fraud prevention: To keep the platform secure by identifying suspicious activity.
• Legal obligations: To comply with applicable laws and regulations.
• Service Improvement: To conduct analytics and improve your experience.
• Promotional communications: To send you offers and updates with your consent.

4 Data Sharing Policy

265bet never sells your personal information. In certain specific circumstances, we may share data with third parties, and in every such case, the protection of your information is strictly ensured.

• Payment provider: Approved payment gateways such as bKash, Nagad, and Rocket receive only the information necessary to complete transactions.
• Identity verification provider: Required documents may be shared with authorized verification agencies for the KYC process.
• Law enforcement agencies: We may be required to disclose information to government authorities in response to a court order or legal obligation.
• Technology partner: Limited data is shared with authorized technology providers who operate the platform. They are also required to comply with this privacy policy.

5 Cookies Policy

265bet uses cookies to enhance your browsing experience and ensure the platform functions properly. Cookies are small text files stored on your device.

• Essential cookies: Required to maintain login sessions and ensure platform security. Without these, the platform cannot function properly.
• Functional cookies: Helps remember your preferences such as language, theme, and settings.
• Analytics cookies: To analyze how users interact with the platform and improve our services.
• Marketing cookies: To show you relevant offers based on your interests. You have the right to turn these off.

You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

6 Data Retention Period

265bet retains your information only for as long as necessary — while your account is active and for as long as required to meet legal obligations.

• Account information is retained for as long as your account remains active.
• After account closure, certain information may be retained for up to 5 years for legal compliance purposes.
• Transaction records are retained for a specified period in accordance with financial regulations.
• Customer support conversations are retained for up to 2 years.
• Once the retention period expires, data is securely deleted or anonymized.

7 Your Rights

As a 265bet user, you have certain important rights over your own information, and we fully respect each of them.

• Right to access your data: You can request to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request a correction.
• Right to erasure: Under certain circumstances, you may request that your data be deleted.
• Right to restrict processing: In certain cases, you may request that the processing of your data be restricted.
• Right to opt out of promotions: You always have the right to opt out of marketing communications.
• Right to lodge a complaint: Any data protection concerns can be reported directly to 265bet.

To exercise any of these rights, email us at [email protected]. We typically respond within 30 days.

8 Security Measures

265bet protects your information using industry-leading security measures. Our technical team monitors security around the clock, 24 hours a day.

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Passwords are never stored in plain text; bcrypt hashing is used.
• Regular security audits and penetration testing are conducted.
• Suspicious login attempts are automatically detected and blocked.
• If unusual activity is detected on your account, an immediate alert will be sent.
• Physical security measures are in place at our data centers.

9 Third-Party Links & Services

The 265bet platform may reference third-party services such as payment gateways or game providers. These third parties have their own privacy policies, and 265bet is not responsible for their data collection practices.

• Payment processors adhere to their own security standards.
• Game software providers only process gaming-related data.
• 265bet ensures that all partners maintain the appropriate data protection standards.

10 Policy Updates

265bet may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.

• For significant changes, a notification will be sent to your registered email or posted on the platform.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Check back on this page regularly to stay informed of any updates.
• For any questions or concerns, contact us at [email protected].